Frequently Asked Questions

The brands and products we choose are considered based on our 3 core brand values: 

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Eco-Responsible

Brands that show a sense of eco-responsibility and respect for our natural environment.

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Mama-Approved

Brands and products that are tested and pre-approved by fellow Mothers.

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Pregnancy & Breastfeeding Safe

Products that are safe to use while Pregnant and/or Breastfeeding (because sometimes it’s hard to know what food/products are safe and what to look out for).

We’re so excited that you would consider us to represent you and your brand - many thanks and biggest hugs! We would love to consider your brand and products. First step is to reach out to us and introduce yourself and your brand.

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Here are some details that would be most helpful for us to know:

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Your name

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Brand name

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The products you think would be a good fit for the Love In The Moonlight community.

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Any website links or social media handles that you can share would also be great as we can take a look and do our due diligence.

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Share a bit about your brand ethos, we especially want to know how you contribute in a positive way to our environment.

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Are your products verified as pregnancy and breastfeeding safe (where applicable)? Needless to say, it’s a deal-breaker.

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Where are you/your business located? We prefer to stock from Australian brands, to support our local small business owners. But it is of the utmost importance to us that our products are the best for the well-being of our mamas, regardless of where they come from - you will notice a few friendly New Zealand brands sprinkled into our product mix. 

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Where are your products made? We are most interested in the ethics and environmental impacts of your manufacturing and production processes, so any helpful details that you can share that are related to this would be most helpful.

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We are passionate about creating a happy, reliable and useful corner of the internet for the mamas in our village. So researching and refining our selection of products is important to us. Please be patient as we do our due diligence and we will reply to you as soon as we can.

Still don’t see us in your mailbox? Don’t worry! We’re here to help.

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If you’ve waited longer than the anticipated delivery timeline listed for your order, please contact us straight away, including your name and order number.

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We’ll personally follow up with the postal service to see where your order is hiding out. Please note: if an item has been lost in transit, replacement items will be dispatched at our discretion.

We want to make sure the recipients of our parcels are made to feel special and important, and as such, we have worked hard to find a balance between a magical unboxing experience whilst keeping to our brand ethos of being environmentally conscious. So we have done copious amounts of research and chosen our suppliers and delivery partners based on their environmental and sustainability credentials. 

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Gift Boxes & Extra Packaging 

We have deliberated long and hard over whether we provide a “gift box” for our gift sets, which we would then deliver in either an eco-mailer bag or another delivery box that would keep the gift box from becoming damaged or tarnished. We decided that, in order to stay true to our brand ethos of being environmentally conscious and proactively doing all that we can to be as sustainable as possible, we will not be packaging our gifts in a separate  eco-mailer bag or gift box. 

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We have faith that our customers will share our brand ethos and mission to minimise the impact we have on our environment. To us, the unboxing experience is all the more special, precisely for this reason xx

Love In The Moonlight believes that it is only through transparency that we can hold businesses accountable on their environmental promises, so we have provided the full run-down on our current supplier mix for our unboxing and delivery experience below. 

We are always looking to improve and reduce our impact on the environment, and as such, we will update this information promptly if our packaging and delivery partners ever change.

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Pakko

We use Pakko as our mailing box supplier for a few key reasons:

According to Pakko they are -

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FSC Approved

We believe in sustainability. Our material is sourced from environmentally-friendly, socially responsible and economically viable ways.

Australian Made & Owned

Headquartered in Brisbane. We’re run by Australians, for Australians.

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Recyclable

100% Biodegradable. Compostable. Durable. Eco-friendly. 

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Heaps Good

We use Heaps Good for Hex Wrap, Eco Stickers, Water Activated Tape, Hemp Cord and Custom Cards for a few key reasons:

According to Heaps Good -

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Hex Wrap

Not only is it fully compostable, it's also recyclable, giving your customers a choice in how to chuck it. Talk about a two-for-one deal. A bit more about the Hex Wrap product details that appealed to Love In The Moonlight from an environmental perspective:

100% recyclable and compostable

Sustainable bubble wrap alternative

Expandable kraft FSC-certified paper

Honeycomb structure interlocks without needing tape

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Eco Stickers

They have a fully compostable paper face and adhesive, meaning your customers won't have to wrangle them off the packaging when they're ready to chuck them. A bit more about the Eco Sticker product details that appealed to Love In The Moonlight from an environmental perspective:

Vegan, non-GMO and BPA free

Made in Australia

The stickers are industrial compostable (EN13432 compliant)

The adhesive is industrial compostable and recyclable

Made from unbleached sugarcane, with naturally occurring fibres and tones

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Water Activated Tape

This tape is entirely recyclable, and there's no need to remove it from the cardboard box after use. A bit more about the Water Activated Tape product details that appealed to Love In The Moonlight from an environmental perspective:

Made from recycled paper waste

FSC certified and EN13432 compliant

Natural starch adhesive derived from potatoes

Recyclable on cartons, no need for removal

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Hemp Cord

Using 100% organic hemp cord is a zillion times better for the environment than using cotton. Also, most twines and rope are polished with a paraffin wax, which is derived from petrochemicals. We've used a natural starch, so it's completely oil-free. A bit more about the Hemp Cord product details that appealed to Love In The Moonlight from an environmental perspective:

100% organic hemp

Biodegradable, AZO-free dye, & oil-free

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Custom Cards

With our locally-printed custom cards, you can create a design made from 99.9% recycled art paper and board. As they're made from FSC-certified post-consumer waste, your cards will have a smart matte finish. None of that nasty toxic gloss here - we've gone with the best choice for the planet. These cards are printed with dry, digital toner, which in our opinion is the most eco-friendly option in the printing market for shorter runs. Plus, they're completely recyclable. A bit more about the Custom Card product details that appealed to Love In The Moonlight from an environmental perspective:

Recycled and recyclable art paper and board

Manufactured with 99.9% post consumer waste

FSC-certified

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And lastly, every order made with Heaps Good plants a tree.

Avril thrives on in-person connection, especially after the most recent years riddled with Covid. She is readily available for speaking, presenting, and digital marketing consulting for small business within Australia and internationally. Please get in touch.

We love to work with and support small businesses and brands who make beautiful products and experiences that are perfect for mothers and empower women. We take on selected brand collaborations, partnerships and ambassador roles when we have capacity and when it aligns with our brand ethos. Please note that we will only post about products that comply with our brand ethos, are mama-approved and genuinely loved.

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While we do appreciate being sent your product, please know we are unable to guarantee coverage for it unless we genuinely love it and believe our community will love it too.

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If you’d like to work together in this way, pitch us your campaign or idea via our Contact Us form and we’ll get back to you!

We are so genuinely supportive of charities that uplift women and partner with a select few for maximum impact. Our founder’s heart, Avril, is most aligned with causes that support perinatal mental health, fertility, the well-being and support of new parents as well as Endometriosis - as this is what has resonated with her personally throughout her life.

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Please get in touch via the Contact Us form if you are a charitable organisation looking to partner with Love In The Moonlight and we can see how we can work together to support your cause.

Thank you so much for thinking of us for your upcoming feature! Please email us at:

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hello@loveinthemoonlight.com.au

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with all of the details and we’ll come back to you shortly. Avril is readily available to travel, if need be.

Avril is currently available for interviews, so do reach out via the Contact Us form or via email with your request for consideration.

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hello@loveinthemoonlight.com.au

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We will only consider writing sponsored blog posts that will resonate with our village of mamas and our brand ethos. If you think you have a relevant business and it will be of value to be included in our blog “The Village”, please do reach out with your blog post idea for our consideration. We are not paid for specific opinions [they’re not for sale!] – all opinions are always – authentically and completely – Avril’s own.

I know the obstacles in the way of starting a new business can be significant, especially for those with small children trying to make your entrepreneurial dream come true. I see you. And I deeply feel your excitement and am open to help out with advice where I can add value.

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Limited one-on-one consulting sessions are offered [in-person, or Google Meet-based] for all things digital marketing strategy and entrepreneurship for a small handful of clients at a time. If you’d like to find out pricing and current availability, get in touch via email and we can share more details with you.

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hello@loveinthemoonlight.com.au

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