Refund policy

Changes to your order

When placing your order, please consider your purchase before checking out, and please check all order details carefully before you hit confirm, as we do not offer changes, updates or cancellations for change of mind. This policy includes pre-order items.

This includes, but is not limited to, no changes on: the products in your order, product colour, add-ons [gift wrapping, handwritten card], gift cards and/or shipping address.

 

Refunds & Returns

We do not offer change-of-mind returns/refunds.

When making a purchase from us, please choose carefully! We want you/the recipient of your gift to absolutely adore what you order, but we cannot accept returns unless your goods have been damaged in transit or are faulty.

If anything you’ve ordered arrives damaged, please contact us straight away, providing us with your order number, and a description + photo of the damage. Please do not return any items before first making contact with us. Damaged items must be reported to us within five days of your order being marked as ‘delivered’ on tracking.

Items that have been deemed damaged or faulty will be replaced for you at no extra cost. Replacements will be for the exact item/s originally ordered, or, only in the case that these are now out of stock, with the nearest possible alternative.

 

Exchanges

Requesting an exchange? Sure thing.

Please reach out to us via email hello@loveinthemoonlight.com.au with your Order Number and the details of the items which you wish to be exchanged. 

Be aware that we are unable to accept exchanges on some of our products due to hygiene purposes.

Once your exchange items are confirmed via email by our Customer Support Team, all merchandise that you wish to exchange must be returned to us unopened, unused and in its original packaging. Once your return is received, we will process a refund for your returned items and you will be able to purchase the item/s you want to exchange.

Please note that additional shipping charges will be incurred for change-of-mind exchanges.

Sale items are final and are not accepted for return or exchange, unless damaged or faulty.

Promotions and discounts are not transferable.

 

Re-Shipping Fees

For parcels where delivery has been refused, parcels that have been returned to us because of an insufficient/incorrect address entered during the ordering process, or for parcels unclaimed from a post office or collection point [that have returned to us because they have not been collected within the required timeframe], we will need to charge you a re-shipping fee [which covers the full shipping, handling and any other charges incurred], for your order to be re-shipped to you.

 

Still have questions?

Please reach out to our customer support team by emailing hello@loveinthemoonlight.com.au  -  our Customer Support team will take care of you from there!